Last updated: 2026-08-11
This policy governs payment methods, service activation, subscription cancellation and the conditions for refunds.
1. Payment methods
Payment is made by Visa, Mastercard and Maestro payment cards through the secure page of an authorised processor, or by bank transfer against an issued invoice.
All card transactions are protected by 3-D Secure authentication.
2. Currency and prices
Prices are stated in Macedonian denars (MKD).
Не сме обврзник за ДДВ согласно Законот за данокот на додадена вредност; во прикажаните цени не е пресметан ДДВ.
If payment is made with a card issued abroad, the amount is converted at the issuing bank's exchange rate.
3. Service delivery
The service is digital and is activated automatically immediately upon successful payment authorisation. There is no delivery period and no shipping costs are charged.
Confirmation of activation is sent to the User's email address.
4. Cancelling a subscription
The User may cancel at any time from their dashboard or by request to support@imenu.mk.
After cancellation the service remains active until the end of the period already paid for. After that date the subscription does not renew and no further charge is made.
5. Refunds
Refund requests are sent to support@imenu.mk stating the transaction number and the reason.
A refund is granted in the following cases:
- a technical fault rendering the service unusable for more than 72 continuous hours, not resolved after being reported;
- a duplicate or incorrectly charged transaction;
- a charge taken after a cancellation was properly submitted.
Refunds are not normally granted for a subscription period already used, nor for non-use of the service.
Processing time: requests are reviewed within 8 working days. Approved amounts are refunded exclusively to the same payment card used for the original payment, within 14 days of approval.
6. Complaints
Complaints may be submitted to support@imenu.mk or by phone on [ТЕЛЕФОН]. The Provider will respond within 8 working days of receipt.